What is your e-mail address?

lulu@petscribbles.com   


What are your business hours?

We are available Mondays through Fridays, morning, noon, and into the evening, on the East Coast of the United States.  Lulu, our Chief Feline Officer, strives to answer all e-mails within 24 business hours.  She occasionally take naps during the day.  Inquiries and e-mails received during the weekends (beginning Friday evenings) will be answered the following Monday.


Do you accept wholesale orders?

Yes, this website is strictly for wholesale orders.  If you are a retail brick-and-mortar store interested in placing a wholesale order, please complete our Wholesale Contact Form.

We will get back to you as soon as possible with complete information including a password for viewing our online catalog. Orders may be placed online, or via fax, e-mail and phone.


Why can't I get into your Wholesale CATalog to place an order?

Our Wholesale CATalog is password-protected.  If you have forgotten your password, please send an e-mail to lulu@petscribbles.com, and we will get back to you as soon as possible with your password. 


Is there a minimum order requirement for wholesale orders?

There is a $70 minimum requirement  for all US opening orders, and a small $30 minimum order requirement for all US reorders.

There is a $100 minimum order requirement for all international orders.

Cards are sold in quantities of 4.
Hanukkah and Christmas cards are sold in quantities of 3.
Holiday Gift Tag packs (6 tags to a pack) are sold in quantities of 2.


What forms of payment do you accept?

We gladly accept Visa, Mastercard, Discover, American Express, and PayPal.  Debit cards with the Visa or Mastercard logo are also accepted.  Stores can also request to have an order form sent to them (e-mail, mail, fax) to complete and return to us with a check or credit card.


How quickly will my order be mailed out?

Payment must clear before any orders are prepared for shipment.  If paying by check, please note there will be an additional delay in shipment until your check is processed and clears.  

Once payment is cleared, the following schedule applies:
     
     Wholesale orders within the United States:  within 14 business days for most orders
     International wholesale orders:   14 to 16 business days for most orders

Please note:  In the event of a bounced check, you will be responsible for paying the return check fee of $10.00.


What shipping service do you use?

United States orders are shipped via USPS Priority Mail from the United States Postal Service.
International wholesale orders are shipped via Global Priority Mail from the United States Postal Service.


What are the United States shipping and handling charges?

$30 to $50 Subtotal = $7.00 US Priority Mail
$51 to $75 Subtotal = $8.50 US Priority Mail
$76 to $99 Subtotal = $9.00 US Priority Mail
$100 and up = FREE SHIPPING!


What are the international shipping costs?

Canada and Mexico:  $23.95 Flat Rate for USPS Global Priority Mail
All other countries:  $38.95 Flat Rate for USPS Global Priority Mail

These rates are set by the United States Postal Service, with no additional fees added on by Pet Scribbles.

There is a $100 order minimum for all international wholesale orders.  However, stores outside the United States are encouraged to place an order for more than $100, due to the international shipping charges being a bit high.


Do you take custom design orders?

We do not offer custom design orders at this time.


Do you drop ship?

No, we do not offer drop shipping.


Do you do private labeling?

No, we do not offer private labeling.


What is your E-mail Privacy Policy?

We have created the following e-mail privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an e-mail from us?

If you received a mailing from us,  you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

Our webhost (Weebly.com) uses security measures to protect against the loss, misuse, and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Spam or fraudulent e-mails

A type of spamming has arisen where you might receive an e-mail that appears to be from a legitimate company.  The e-mail usually will ask you to click on a link to verify your account, password, credit card number, social security number, or other such personal information.  The link will take you to a fake website, designed to look like a particular "real" company, and your personal information is then used for identity theft. This scam is also known as phishing. This scam is successful due to how well the fake sites copy the design and look of legitimate websites. Please note: Pet Scribbles will never ask for any personal information via e-mail.


What is your Return Policy?

Money-back guarantee if not fully satisfied with any element of the transaction, upon receipt of returned merchandise. We want you to enjoy sending our cards, and we want you to come back often, too. Your total satisfaction is important to us.

If you are not fully satisfied with any element of your purchase, we will refund your money, minus shipping and handling charges. Guaranteed. No questions asked...and only two requests:

1. The return of the cards you purchased.
2. A note letting us know what you didn't like and how we can improve.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

If you have any questions regarding your order, please feel free to contact us at: lulu@petscribbles.com.