What is your e-mail address?
lulu@petscribbles.com
What are your business hours?
We are available Mondays through Fridays, morning, noon, and into the evening, on the East Coast of the United States. Lulu, our Chief Feline Officer, strives to answer all e-mails within 24 business hours. She occasionally take naps during the day. Inquiries and e-mails received during the weekends (beginning Friday evenings) will be answered the following Monday.
What forms of payment do you accept?
We gladly accept Visa, Mastercard, Discover, American Express, PayPal, and e-checks. Debit cards with the Visa or Mastercard logo are also accepted. You can also print out the order form and mail it to us with your check or money order, to the address listed on the order form page.
What types of pets do your greeting cards feature?
Currently our cards feature cats and dogs. We may feature other pets in the future.
What is your Shipping Policy?
We have created the following schedule for shipment of orders.
Do you ship internationally?
Yes. Pet Scribbles ships internationally to wholesale accounts (retail stores) as follows:
Canada and Mexico: $23.00 Flat Rate for USPS Global Priority Mail
All other countries: $37.00 Flat Rate for USPS Global Priority Mail
There is a $100 order minimum for all international wholesale orders.
What shipping service do you use?
United States orders are shipped via Priority Mail from the United States Postal Service.
International wholesale orders are shipped via Global Priority Mail from the United States Postal Service.
What are the shipping costs?
$0 to $15 Subtotal = $4.60 US Priority Mail
$16 to $25 Subtotal = $5.30 US Priority Mail
$26 to $50 Subtotal = $7.20 US Priority Mail
$51 to $100 Subtotal = $8.00 US Priority Mail
$101 to $150 Subtotal = $9.00 US Priority Mail
$151 to $199 Subtotal = $10.00 US Priority Mail
$200 and up = FREE SHIPPING!
How quickly will my order be mailed out?
Payment must clear before any orders are prepared for shipment. If paying by check, please note there will be an additional delay in shipment until your check is processed and clears.
Once payment is cleared, the following schedule applies:
Wholesale orders within the United States:
Within 10 to 14 business days for most orders
International wholesale orders:
Within 14 to 16 business days for most orders
Do you accept wholesale orders?
Yes. If you are a retail (or e-tail) store interested in placing a wholesale order, please send an e-mail to: lulu@petscribbles.com. In your e-mail, please include your business name, your city/state, your contact phone number, your resale tax ID number, and (if applicable) your store's website address. We will get back to you as soon as possible with complete information including a password for online ordering through our website.
Why can't I get into your Wholesale CATalog to place an order?
Our Wholesale CATalog is password-protected. If you have forgotten your password, please send an e-mail to lulu@petscribbles.com, and we will get back to you as soon as possible with your password.
If you are a new wholesale client, please send an e-mail to us with the name of your store, your city/state, your contact phone number, your tax ID number, and (if applicable) your website address. We will get back to you as soon as possible with complete information including a password for online ordering through our website.
Do you take custom design orders?
We do not offer custom design orders at this time.
How secure is your website?
PetScribbles.com is hosted by CityMax, and our website is protected and secured by CityMax's Verisign Certificate. VeriSign is the world's leading Certificate Authority, securing more than 450,000 Web servers. VeriSign uses SSL (secure sockets layer), an encryption technology that protects your billing and credit card information. When your internet browser is in secure mode, you will notice an unbroken key or lock icon at the bottom corner of the browser window. Some browsers will also show the unbroken key or lock icon in the address box (usually located near the top of the browser window). You can shop confidently at PetScribbles.com knowing that your personal information is safe and secure.
How can I subscribe to the Pet Scribbles e-mail list?
Click on the button labeled "Subscribe here!" found on the left-hand side of each page of our website. You will be asked to read our Privacy Policy before signing up.
What is your E-mail Privacy Policy?
We have created the following e-mail privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an e-mail from us?
If you received a mailing from us, (a) your e-mail address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse, and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving e-mail from us?
Each e-mail sent contains an easy, automated way for you to cease receiving e-mail from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any e-mail.
Spam or fraudulent e-mails
A type of spamming has arisen where you might receive an e-mail that appears to be from a legitimate company. The e-mail usually will ask you to click on a link to verify your account, password, credit card number, social security number, or other such personal information. The link will take you to a fake website, designed to look like a particular "real" company, and your personal information is then used for identity theft. This scam is also known as phishing. This scam is successful due to how well the fake sites copy the design and look of legitimate websites. Please note: Pet Scribbles will never ask for any personal information via e-mail.
What is your Return Policy?
Money-back guarantee if not fully satisfied with any element of the transaction, upon receipt of returned merchandise. We want you to enjoy sending our cards, and we want you to come back often, too. Your total satisfaction is important to us.
If you are not fully satisfied with any element of your purchase, we will refund your money, minus shipping and handling charges. Guaranteed. No questions asked...and only two requests:
1. The return of the cards you purchased.
2. A note letting us know what you didn't like and how we can improve.
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to: Pet Scribbles LLC, 21 Greenside Drive, Little Egg Harbor, NJ 08087.
If you have any questions regarding your order, please feel free to contact us at: lulu@petscribbles.com.
